At Garboryx, we combine premium craftsmanship with exceptional service to ensure your shopping experience reflects the quality of our collections. Below you’ll find detailed information about our shipping and returns processes, designed with the same precision as our garments.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Includes tracking and insurance

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian and remote regions.

International Shipping

For our international clientele:

  • Customs duties and taxes are the responsibility of the recipient
  • Please ensure your shipping address is complete and accurate
  • Delivery times may be extended due to customs processing

Returns & Exchanges

Our refined returns process ensures an experience as seamless as our luxury garments. We accept returns and exchanges within 15 days of delivery for most items, provided they meet our return conditions.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags and original packaging intact
  • Accompanied by proof of purchase

Non-Returnable Items

To maintain our exacting quality standards, the following items cannot be returned:

  • Suits & Tuxedos that have been altered or tailored
  • Items marked as “Final Sale” in product descriptions
  • Any product without its original authenticity tags

Three-Step Returns Process

1. Initiate Your Return

Contact our Customer Concierge within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

2. Prepare Your Package

Once approved, return your items with:

  • All original packaging and tags
  • The completed returns form (we’ll email this to you)
  • Items securely packaged to prevent damage

3. Ship Your Return

Send your package to:

Garboryx Returns
1605 Remington Road
Edmond, US 73034

For your protection, we recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges

For exchanges of size or color (subject to availability):

  • Follow the standard returns process above
  • Clearly indicate your preferred exchange item
  • We’ll process your exchange once the original item is received

Should your exchange item be of higher value, we’ll invoice you for the difference. For lower value items, we’ll refund the difference.

Refund Process

Refunds are processed with the same attention to detail as our collections:

  • Timing: 3-5 business days after we receive and inspect your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Note: International refunds may take additional time to appear in your account, depending on your financial institution.

Returns Request Template

For your convenience, use this template when contacting us about returns:

Subject: Return Request for Order #[Your Order Number]

Dear Garboryx Customer Concierge,

I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) for return: [Product Name, Size, Color]
  • Reason for return: [Please specify]
  • Preferred resolution: [Refund/Exchange for (specify item if exchanging)]

I understand the returns policy and confirm the item(s) meet all return conditions.

Best regards,
[Your Full Name]
[Your Contact Information]

Special Considerations

For our international clientele (excluding certain Asian/remote regions):

  • Customs duties are non-refundable for international returns
  • Mark your package as “Returned Goods” to avoid additional charges
  • We recommend using the original shipping method for returns

Questions?

Our Customer Concierge is available to assist with any inquiries at [email protected]. We respond within 24 business hours, maintaining the prompt, personalized service synonymous with Garboryx.

Please note: This policy may be updated periodically to reflect changes in our collections or services. Significant changes will be communicated through our newsletter or website notices.