Welcome to Garboryx’s FAQ section. We’ve compiled answers to the most common questions about our premium fashion offerings, delivery services, and customer care policies. Should you need further assistance, our team is always ready to help at [email protected].
About Garboryx
What is Garboryx’s fashion philosophy?
Garboryx curates runway-inspired luxury fashion with a focus on sophisticated pieces that transition seamlessly from boardroom to soirée. Our collections in Dresses, Jeans, Shirts, Suits & Tuxedos, Tees, Tops, and Trousers are designed for discerning customers who value both exceptional quality and the elevated shopping experience.
Where is Garboryx based?
Our headquarters are located at 1605 Remington Road, Edmond, US 73034, from where we coordinate our global deliveries with meticulous care.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with precise measurements. For tailored items like our Suits & Tuxedos, we recommend comparing your measurements with our chart or consulting our stylists via email for personalized advice.
Are your fabrics premium quality?
Absolutely. Every Garboryx piece is crafted from luxury materials selected for durability, comfort, and aesthetic appeal. Descriptions include fabric composition and care instructions to maintain your investment pieces.
Order Processing & Delivery
How long does order processing take?
We take 1-2 business days to meticulously prepare your order for shipment. You’ll receive tracking information once your premium fashion selections begin their journey.
What are my shipping options?
- Standard Shipping ($12.95 USD): Via DHL/FedEx, delivers in 10-15 business days post-dispatch
- Free Standard Shipping (Orders over $50 USD): Via EMS, delivers in 15-25 business days
Do you offer express shipping?
Currently, we focus on ensuring perfect condition delivery through our premium partners. For urgent requests, please contact our customer service team who may accommodate special arrangements when possible.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Customers bear return shipping costs unless the item is defective/incorrect. Please initiate returns via email to our customer service team.
How long do refunds take to process?
Upon receiving your return, we require 3-5 business days for quality inspection. Refunds are then processed through your original payment method, with processing times varying by financial institution.
Payments & Security
What payment methods do you accept?
Garboryx accepts all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. All payments are encrypted for your protection.
Is my payment information secure?
We employ bank-level encryption and never store full payment details. Our checkout process meets PCI DSS compliance standards for your peace of mind.
Customer Service
How can I track my order?
Tracking numbers are emailed once your order ships. For real-time updates, use the carrier’s tracking system (DHL/FedEx/EMS) with your provided tracking number.
What if my item arrives damaged?
While rare due to our meticulous packaging standards, please email photos of damaged items to [email protected] within 48 hours of delivery. We’ll expedite a replacement or refund.
How do I contact customer service?
Our dedicated team responds within 24 business hours to emails at [email protected]. For order-related queries, please include your order number.
Special Offers
How can I get 15% off my first purchase?
Join our newsletter to receive an exclusive welcome discount, plus early access to limited-edition collections and members-only flash sales where luxury meets exceptional value.
Garboryx is committed to delivering more than fashion—we provide a curated luxury experience from your first click to the unboxing moment. For inquiries not covered here, our concierge-level customer service awaits at [email protected].